Infosoft, Inc. · 1 day ago
Service Coordinator (Scheduling)
Cary, NC
Full-time
Hybrid
Entry, Mid Level
$33.50/hr - $33.50/hr
2+ years expInfosoft, Inc. is seeking a Service Coordinator for their Healthcare Diagnostics division. The role involves effectively deploying resources within the service organization to ensure alignment with contractual agreements and delivering a world-class customer experience through timely scheduling of service events.
ConsultingDeliveryHuman ResourcesInformation Technology
Hiring Manager
Garima Rawat
Responsibilities
Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment
Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources
Owning customer communications E2E for all service events
Navigating complex discussions with customers when scheduling appointments
Management and application of prioritization logic that aligns with customer commitments
Owning the deployment of field resources is the decision maker, coordinates with field management, displaying strong influencing & collaborative skills
Manage capacity planning to meet cyclical demand, ensuring delivery of customer commitments
Ability to utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment
Qualification
Required
2-5 years' experience in a customer relationship-related role, in a fast-paced environment
Positive attitude and passion for customer service
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers
Must have excellent interpersonal skills, interact favorably with others, and be skilled at maintaining positive relationships while working to resolve problems and maintain a high level of professional integrity
Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues
Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
Associate degree or equivalent experience required
Preferred
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts
Experience to anticipate customer needs
A history of acting as a collaborative team player with cross-functional teams
An interest in solving problems that don't have obvious solutions
Company
Infosoft, Inc.
Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market.
201-500 employees
H1B Sponsorship
Infosoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (37)
2023 (10)
2022 (14)
2021 (19)
2020 (23)
Funding
Current Stage
Growth StageCompany data provided by crunchbase