KellyMitchell Group · 1 day ago
IT Help Desk
Louisville, KY
Contract
Onsite
Entry Level
$35K/yr - $40K/yr
1+ years expKellyMitchell Group is seeking an IT Help Desk to join their team. This role involves handling Level 1 inbound calls and chats, diagnosing and troubleshooting issues, and maintaining a basic understanding of supported hardware and software.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Assists with alerts and self-service incidents
Follows up on unresolved incidents
Qualification
Required
1+ years of customer service experience
Flexible work schedule
Organization skills
Strong oral and written communication skills
Problem solving ability
Entry level understanding of computer concepts such as: PC fundamentals and Operating systems
Preferred
A+, CCNA, or Net + Certifications
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
1001-5000 employees
H1B Sponsorship
KellyMitchell Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
Company data provided by crunchbase