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Zane State College · 1 day ago

Senior Benefit Programs Specialist

Roanoke, VA

Full-time

Onsite

Senior Level

Zane State College is seeking a Senior Benefit Programs Specialist to perform professional and technical work involving the determination of eligibility for financial or medical assistance under government programs. The role includes overseeing the eligibility unit, conducting interviews, training employees, and managing caseloads for applicants and recipients of various assistance programs.

Higher Education

Responsibilities

Specializes in multiple financial service programs

Conducts interviews of applicants to determine eligibility for assistance

Trains other employees in benefit programs

Processes applicants for financial assistance

Determines employability status of an applicant

Detects fraud cases and makes appropriate referrals

Performs duties as unit supervisor in their absence

Maintains benefit programs records

Prepares benefit programs reports and files applications on individual cases

Manages caseloads for applicants and recipients of federal, state and locally funded programs

Interprets policy to individuals, families and the public

Advises clients of other available services inside and outside the agency

Corresponds with families and other agencies as needed

Recommends changes in policy and procedure based on experience with clients, and re-evaluates impact of changes on clients' continuing eligibility with clients, and re-evaluates impact of changes on clients' continuing eligibility

Qualification

Public assistance programs knowledgeEligibility decision makingData analysisInterpersonal skillsOrganizational skillsPersonal computer skillsMathematical calculationsWritten communication

Required

High school diploma or equivalent

Considerable experience as an Eligibility Worker, or work in a related field

Thorough knowledge of public assistance programs, policies and regulations

Ability to make eligibility decisions independently by applying policies, rules and regulations to client's situation

Ability to apply instructions from public assistance program laws, regulations and policies

Ability to organize own and others' work

Ability to analyze oral and written data, recognizing gaps and conflicting information

Ability to explain financial assistance programs in a manner such that explanations are understood by individuals of varied backgrounds

Ability to work with others by using interpersonal skills

Ability to obtain information through oral questions, interviews, forms and documents and to assemble the information in a clear and organized format

Ability to write letters, forms and documents independently, using correct grammar and spelling and to perform mathematical calculations accurately

Skill in the use of a personal computer

Subject to a complete criminal history background search with acceptable results

Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description

Benefits

Progressive Flexible Leave Plan with cash-in option

Twelve paid holidays

Short Term Disability Insurance

Long Term Disability Insurance

Health, Vision and Dental Insurance

Life Insurance

Flexible Spending Accounts - Medical and Dependent Care

Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.

Deferred Compensation Plan with County Match

Employee Assistance Program

Credit Union Membership