GovDocs, Inc · 12 hours ago
Customer Service Representative:$40-50,000 MN Based, Hybrid-2 days In office
Saint Paul, MN
Full-time
Hybrid
Entry Level
$40K/yr - $50K/yr
2+ years expGovDocs is a company that specializes in employment law compliance programs. They are seeking a Customer Service Representative to develop relationships with retail and corporate customers, provide support through shared phone lines and email inboxes, and assist clients with their needs.
EmploymentFinanceHuman Resources
No H1B
Responsibilities
Respond to incoming emails and phone calls via the shared Customer Service lines within established timelines
Assist clients with ordering products and services
Partner with Account Managers on projects in support of corporate clients
Provide internal feedback from customers to ensure that GovDocs’ products and services continually meet customer needs
Collaborate with the Client Services team to bring best practices and process efficiencies to the group that creates a better experience for the team and our clients
Partner with internal GovDocs teams to ensure that customers’ compliance program needs are met
Maintain the highest level of product knowledge
Perform other tasks as needed
Qualification
Required
2 years of customer service experience preferred in a professional services company
Experienced using CRM tools and/or order entry/fulfillment tools
Extremely strong client one-on-one communication skills; grace under pressure
High sense of urgency
Ability to think two steps ahead, multi-task, and excel in a fast-paced environment
Proven ability to collaborate cross-departmentally including Sales, Product and Operations
Team skills that attract others to work with and for you
Good sense of humor
Self-aware and self-critical
Motivated by results of the customer and company
Peers at previous workplaces will remark at how good you are at your job
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Company
GovDocs, Inc
GovDocs is a leading provider of employment law compliance solutions, empowering HR professionals to navigate complex, location-specific labor law postings, minimum wage requirements, and paid leave laws.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Zach Stabenow
CEO and co-Founder
Company data provided by crunchbase