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Bose Corporation · 1 week ago

Manager, Sales Support

US, MA - Framingham

Full-time

Onsite

Mid, Senior Level

$82K/yr - $113K/yr

7+ years exp

Bose Corporation is a leader in audio technology and innovation, seeking a Manager of Sales Support to lead the Sales Support function. This role is responsible for enhancing sales efficiency, customer satisfaction, and providing operational support to the sales team.

Consumer Electronics

H1B Sponsor Likely

Responsibilities

Manage and develop a team of Sales Support Specialists/Coordinators to provide exceptional service to internal and external stakeholders

Oversee order management, pricing administration, contract processing, and customer account maintenance

Identify and implement process enhancements to streamline workflows, reduce inefficiencies, and improve accuracy in sales support functions

Partner with Sales, Marketing, Finance, and Operations to ensure all stakeholders have the necessary tools, collateral, and data insights to drive performance

Monitor KPIs, prepare reports, and provide insights on order velocity, fulfillment, and cycle times

Oversee data integrity and reporting within related sales systems; collaborate with IT and Sales to optimize tools

Ensure timely and accurate handling of customer requests, quotations, and order follow-ups to support long-term relationships and satisfaction

Develop and implement training programs for new hires and ongoing education for sales staff on systems, processes, and tools

Serve as a liaison between other departments to align objectives and resolve issues quickly

Qualification

Sales operationsCRM platformsData analysisProcess improvementTeam leadershipContinuous improvement mindsetCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skills

Required

Bachelor's degree in Business, Sales, or related field preferred

7+ years of experience in sales support, sales operations, or customer service within a B2B environment, with at least 3 years in a leadership role

Proven track record of managing and developing teams

Strong understanding of CRM platforms (Zendesk, Hubspot, etc.), data analysis (Excel, Power BI, etc.) and ERP tools

Exceptional analytical and problem-solving skills with attention to detail

Excellent communication, interpersonal, and organizational skills

Ability to work cross-functionally and manage multiple priorities in a fast-paced environment

Preferred

Experience in audio and/or manufacturing environments

Continuous improvement mindset (Lean, Six Sigma, PMP or similar certifications a plus)

Benefits

Bonus programs

Comprehensive health and welfare benefits

A 401(k) plan

Exclusive perks designed to support your wellbeing

A generous employee discount

Company

Bose Corporation

Glassdoor3.8

Bose Corporation is a privately held company that designs and manufactures audio equipment.

Founded in 1964

Framingham, Massachusetts, USA

5001-10000 employees

https://www.bose.com/en_us/index.html

H1B Sponsorship

Bose Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (29)

2024 (38)

2023 (35)

2022 (46)

2021 (38)

2020 (68)