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WM India · 12 hours ago

Operations Manager - Residential

Heiskell, TN, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking an Operations Manager for Residential services. This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers while establishing positive relationships with front-line employees.

Information Technology & Services

Responsibilities

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

Meet with new frontline employees daily to ensure consistent communication and support of onboarding

Provide timely and consistent touchpoints with frontline employees

Regular review of best practices to enhance daily performance

Focus on understanding and progress of frontline employee career goals

Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

Actively practice and seek feedback on coaching conversations

Lead by example to ensure safety practices are paramount with each employee and

Teaching and developing an understanding of the WM Way

Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining

Documents and maintains records required by regulatory agencies such as the Department of Transportation

Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate