TruStage · 1 day ago
Consultant III, User Experience Design and Research Lead
United States
Full-time
Remote
Senior Level
$125K/yr - $188K/yr
7+ years expTruStage is on a mission to make a brighter financial future accessible to everyone. The role involves leading the Enterprise UX team to deliver exceptional user experiences across various platforms while ensuring accessibility and optimizing design delivery.
Financial Services
Responsibilities
Delivers UX design enterprise-wide in arenas including application/software development, sales, and service
Leads by example, applying a personal design practice that includes all aspects of UX/UI including IxD (Interaction Design), VD (Visual Design), and UX Research. Provides coaching support to designers to aid in design delivery, professional development, and stakeholder management
Champions the latest accessibility standards as set forth by the Enterprise Accessibility Council and is accountable for accessibility in delivered designs (and mitigation where necessary). Advances our UX approach to accessibility through self-education and collaboration with design leadership and engineering. Partners with the Design System Lead to evolve our accessibility adherence through evolution and proper use of the Design System(s)
Able to balance specialization with flexibility (business)
Specialization: accountable for understanding business objectives/requirements and translating them into UX strategies and solutions. Able to quickly learn the business acumen and domain expertise of their focus area(s) with minimal guidance from the guidance from the Senior Manager, UX and the Director, UX
Flexibility: Able to quickly ramp-up in new domains to deliver value centered on business outcomes
Responsible for establishing and documenting business goals/requirements and deliver design options that advance business strategies. The Design Lead is accountable for writing shovel-ready design stories that reduce noise, align stakeholders, and empower designers to do their best work
Partners with stakeholders to establish technical constraints and considerations to promote tech wealth and reduce tech debt in our systems and platforms. Leads partnership development with technical stakeholders to improve quality and speed of delivery of digital experiences
Is a key partner to the Design System Lead, utilizing and evolving the enterprise design systems Neo (white labeled SaaS) and Ascend (TruStage DS) to promote code reuse, rapid development, and accessibility
Accountable for Design Ops (Design Operations) for their assigned value stream(s), and partners with design leadership to inform the enterprise-wide design ops practice through retrospectives and continuous improvement
Prioritizes the professional development of the team through the UX team coaching practice. Is accountable to individuals assigned to them to assist in their growth and effectiveness
Takes active ownership and accountability in their own professional development as a design leader improving their effectiveness delivering solutions that are desirable, viable, and feasible all while honing their ability to raise the UX maturity of the enterprise at large
Plays an active role in helping the Enterprise UX Design Team build a strong, diverse, brave culture by contributing (and being open to) unique experiences and perspectives. Is accountable for establishing a culture of objectives-based critique within their value stream(s) helping designers and partners stay centered on how design best achieve business goals
Collaborates with fellow designers and cross-functional stakeholders/partners using active listening, objectives-based feedback, and positivity. Seeks to understand. Debates, then supports. Helps individual contributors resolve issues with cross-functional stakeholders through coaching and intervention/escalation
Passionately stays up to date on UX, tech, and business trends contributing thought-leadership to an ongoing dialogue within the team and enterprise
Able to establish and lead design ops for cross-functional teams at varied points in their Agile practice journey/maturity
Establishes and leads a culture that values Design Thinking and other similar frameworks and philosophies (e.g. Human Centered Design, Lean Startup, etc.)
Helps contributors understand when to build to learn
Helps contributors understand when to learn to build
Ensures and is accountable for the delivery of solutions at the intersection of desirability, viability, and feasibility
Establishes and leads a team that develops hypotheses and designs into iterative test and learn cycles
Partners with design leadership, product management, and analytics to establish and evolve our UX analytics practice
Qualification
Required
Bachelor's degree in digital art, computer science, graphic design, human-computer interaction, UI design, or related field, or equivalent combination of education and/or related professional work experience
7+ years' experience designing world class user interfaces and experiences, with 2+ years in a lead role
A strong portfolio to back up your resume
Outstanding visual design skills with sensitivity to user-system interaction and accessibility
Deep experience with visual design tools such as Figma, Sketch, XD, Illustrator
Experience creating wireframes, prototypes, storyboards, user flows, and process flows
Experience applying design patterns across multiple product lines and features
Experience facilitating cross functional groups and leading presentations
Practical experience working on Agile / Scrum teams
Proven ability to solve problems creatively and effectively
Experience leading qualitative user research, introducing new methods and practices to stakeholder, and has a clear command and proven track record of incorporating research insights into design strategies and solutions
Knowledge of human factors, human-centered design, and design thinking
Knowledge of HTML, CSS, and Java Script frameworks
Preferred
Experience working in a variety of organizations (start-up, corporate, agency/consultancy)
Academic, professional, or life experience from outside the design field that enriches your perspective as a designer
Benefits
Medical
Dental
Vision
Employee assistance program
Life insurance
Disability plans
Parental leave
Paid time off
401k
Tuition reimbursement
Company
TruStage
TruStage™ is a financially strong insurance and financial services provider, built on the philosophy of people helping people, meeting the needs of middle-market consumers and the businesses that serve them.
1001-5000 employees
H1B Sponsorship
TruStage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (15)
2023 (13)
2022 (25)
2021 (15)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
Sidd Kuckreja
SVP, Chief Technology Officer
Brian J. Borakove
Senior Vice President - Deputy Chief Financial Officer
Company data provided by crunchbase