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Renuity · 1 day ago

Call Center - Customer Service Agent (On-Site) - Full Time

Madison, WI

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

0+ years exp

Renuity is a growing company in the home improvement industry, and they are seeking a Call Center Agent to support their Customer Service Team. The role involves managing appointments, documenting call attempts, and handling inbound and outbound calls to assist customers in the home improvement process.

ConsumerResidentialService Industry

Responsibilities

Manage all appointments generated through face-to-face sources and enter them into the CRM

Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction

Handle inbound calls from promoters and place outbound calls to reach unverified leads

Participate in regular department contests and achieve both personal and team goals

Qualification

Outgoing personalityMotivatedGoal-driven energyProfessional presenceConsistencyMultitaskingComfort with technologyComputer applicationsCommunication skillsTeam-first mindsetReliabilityOrganizational skills