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Transwestern · 16 hours ago

Hostess

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

Transwestern is a dynamic enterprise in commercial real estate, and they are seeking a Hostess to enhance the guest experience in their restaurant. The role involves managing reservations, ensuring a welcoming atmosphere, and coordinating with staff to provide exceptional service to patrons.

Commercial Real EstateProperty ManagementReal Estate

Responsibilities

Welcome each guest making them feel special from the outset

Skillfully handle phone, online, and in-person reservations, using reservation management software to optimize table assignments and maximize dining room efficiency while honoring guest requests and preferences

Carefully plan and execute the seating of guests, balancing the needs for timely turnover with the comfort and enjoyment of customers

Communicate effectively with servers and management regarding table statuses, pacing, and special requirements

When the dining room is full, manage the waitlist diplomatically, accurately estimate wait times, and update guests regularly

Offer refreshments or suggest bar seating as appropriate, ensuring guests remain comfortable and engaged while they wait

Proactively accommodate guests with special needs, dietary restrictions, or accessibility requirements

Ensure the dining room is arranged to provide a safe, comfortable environment for all, including families, large parties, and guests with mobility challenges

Monitor lighting, music, temperature, and cleanliness in the entryway and dining room

Work with management to maintain an ambiance that reflects the restaurant’s brand and enhances the overall guest experience

Assist in the planning and execution of private dining events, special occasions, or holiday services

Work closely with event coordinators, management, and culinary staff to ensure smooth logistics and impeccable guest service

Address guest concerns or complaints with diplomacy, empathy, and efficiency

Participate in pre-service meetings and briefings

Other duties as assigned

Qualification

Food Handler CertificationTABC CertificationReservation Management SystemsGuest Service SkillsBilingual (English/Spanish)Organizational SkillsCommunication SkillsAttention to DetailTeamwork

Required

High school diploma or general education degree (GED)

All employees handling food must obtain a valid Food Handler Certification within 60 days of hire. Employees serving alcohol must obtain TABC certification prior to performing alcohol-service duties

1-2 years of experience in hotel, country club or fine dining environment

Familiarity with reservation management systems (i.e., Toast, Open Table, etc.)

Adjust to changing demands, rushes, or unique challenges throughout the day

Strong organizational, analytical skills, and communication skills in English (verbal and written). Spanish speaking is a plus

Strong attention to detail and a proactive, guest-service approach

Positive, professional demeanor and ability to work well in a team environment

Must be able to lift, push, pull, or carry items weighing up to 50 pounds

Comfortable working in a busy restaurant setting assisting front-of-house operations as needed

Team members are required to adhere to all uniform, grooming, and hygiene standards set by the hotel

Reliable attendance and punctuality are essential requirements of this position

Work may involve standing for extended periods, moving through crowded areas, and operating in a fast-paced, high-volume dining room environment

Team members must follow all safety protocols when handling cleaning chemicals, detergents, and sanitizers, and adhere to OSHA and HACCP standards