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Summit Health · 1 day ago

Lead Patient Service Representative

White Plains, NY

Full-time

Onsite

Senior Level

$19.28/hr - $23.61/hr

Summit Health is a physician-led, patient-centric network dedicated to simplifying health care. The Lead Patient Service Representative will be responsible for greeting patients, scheduling appointments, and ensuring efficient communication and operations within the healthcare setting.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner

Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette

Schedules future appointments, tests, and completes referrals as ordered by the physician

Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers

Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day

Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available

Reconciles encounters daily according to policy and guidelines

Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services

Performs various clerical duties including faxing, photocopying, filing and mailings

Obtains, verifies and updates patient information; maintains confidentiality according to policies

Accurately completes any/all necessary forms for the patients

Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room

Establishes and maintains a positive working relationship with physicians and nursing staff

Protects the privacy and confidentiality of patients and employees

Communicates any problems, equipment concerns or issues promptly to the Nurse Manager

Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures

Arranges for specialty equipment/ services

Interacts with outside vendors / contracted services

Demonstrates understanding of submission of necessary documents for hospital

Verbalizes procedure for collection of pre-admission testing data

Demonstrates a working knowledge of insurance and pre-certification requirements

Arranges types and distributes schedule

Maintains office supplies and equipment

Provides training to other office staff

Logs surgical procedures

Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures

Verbalizes customer service skills to alleviate patient anxiety

Demonstrates customer service skills when communicating with peers

Collates and submits information

Communicates repair orders to appropriate personnel

Demonstrates good judgment in scheduling procedure to increase physician productivity

Demonstrates understanding of fire safety and emergency procedures

Other job duties as required

Qualification

Patient schedulingCustomer service skillsMedical terminologyEHR experienceData entry skillsBasic computer proficiencyTraining skillsInterpersonal skillsOrganizational skillsCommunication skills

Required

High School Graduate or GED required

Ability to communicate in English, both orally and in writing

Must have excellent interpersonal and customer service skills

Must have accurate computer data entry skills

Must have the ability to organize and perform multiple tasks in a timely manner

Basic proficiency in computer use required

Preferred

Associate Degree preferred

Heartsaver within 30 days of hire

Previous PSR experience preferred

Previous office experience preferred

Knowledge of medical office and terminology preferred

Previous experience with Standard Office Technology in a Window based environment preferred

Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

Benefits

Medical

Dental

Life

Disability

Vision

FSA coverages

401k savings plan

Company

Summit Health

Summit Health helps patients with all of their primary care and specialty care needs.

Founded in 1919

1001-5000 employees

https://www.summithealth.com/

H1B Sponsorship

Summit Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2020 (2)