Mass General Brigham · 3 months ago
Customer Service Team Lead, Medicare Advantage
United States
Full-time
Remote
Mid Level
$25/hr - $35.77/hrMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The Customer Service Team Lead is responsible for overseeing customer service representatives, ensuring high-quality service delivery, managing team performance, and addressing escalated customer issues.
Health CareHome Health CareMedical
Responsibilities
Lead and supervise a team of customer service representatives, providing direction, guidance, and support
Handle escalated customer inquiries, complaints, or complex issues that require a higher level of expertise
Identify training needs and provide coaching or training sessions to enhance the skills and knowledge of team members
Provide regular feedback to team members, recognize achievements, and address performance issues in a timely and constructive manner
Implement and enforce quality control measures to ensure consistent and excellent customer service
Continuously evaluate customer service processes and identify opportunities for improvement
Handle escalated customer issues that cannot be resolved by customer service representatives
Qualification
Required
Some High School Completed
Preferred
Bachelor's Degree Related Field of Study
M-F, 9:00 AM - 6:00 PM or 11:30 AM - 8:00 PM Eastern Business hours required for remote role
Quiet, secure, stable, compliant work station required
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
Founded in 1994
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-19
2026-01-17
2026-01-17
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