Brown University · 1 day ago
Outpatient Service Representative
Rhode Island Hospital
Full-time
Onsite
New Grad, Entry Level
$21.26/hr - $21.81/hr
0+ years expBrown University Health is seeking an Outpatient Service Representative to perform various administrative duties to expedite patient visits for clinical care. The role includes scheduling appointments, managing patient records, and providing customer service to patients and their families.
EducationHigher EducationUniversities
Responsibilities
Schedules patients using the hospital's scheduling system. This includes establishing the appointment type, specific provider clinic, and appointment time. Schedules follow-up appointment using the on-line scheduling system. May schedule appointments for patients who need lab work, diagnostic imaging or referral to other medical providers. Refers technical/clinical inquiries to appropriate personnel. Utilizes the on-line billing system to enter diagnosis/service codes from encounter sheets. This includes accurately entering the appropriate code in the hospital's billing system
Completes pre-registration and registration process using the on-line billing system. Verifies demographic data, insurance authorization information, co-pays and physician. Collects co-payments and provides patients with receipts. Produces registration cards using the on-line system and card embosser. Photocopies front and back of insurance card. Confirms patient eligibility with insurance carriers and obtains visit authorizations as necessary. Provides mature, quality customer service to patients, their families and/or their representatives
Mails informational material to new patients in advance of scheduled appointments. As necessary, contacts agencies outside the Hospital to obtain pertinent patient information and to coordinate clinic/treatment programs. Contacts third party payors to obtain required pre-authorizations in accordance with established policies
Acts as an outpatient center receptionist. Makes telephone calls to patients as appointment reminders. Answers incoming calls. Returns phone calls to patients, physician offices and other medical providers such as laboratory and radiology facilities. Greets arriving patients and verifies pertinent information and physician using the online billing system. Orients patients to the specific outpatient center as a hospital-based service. Interacts effectively with patients and their family members
Handles coding/billing within parameters as outlined in the department guideline. Using the on-line billing system enters diagnosis codes/service codes from encounter sheets. Verifies the appropriateness of the diagnostic code prior to entering in the billing system. Interacts with patients and Patient Financial Services in order to resolve billing issues, including denials. Appropriately refers patients to patient advocate for financial counseling
Obtains and organizes medical records for use by physicians and nurses. Ensures patient's file is complete prior to treatment/clinic visit including appropriate records, lab test results and x-rays. Evaluates file prior to schedule visit and follows up with other Hospital departments to obtain missing data
Prints reports using both the online scheduling and billing systems
Performs all duties in accordance with RIH's mission, the defined role of ambulatory care, and defined administrative/clerical rules, procedures and policies
May respond to telephone callsnquiries by rotating into a centralized setting (i.e., a call room)
Qualification
Required
High School Diploma or equivalent
Demonstrated knowledge of PC skills using the windows operating system environment and accompanying software packages
Must have knowledge of medical billing routines for physician office practice
Must also have knowledge of medical terminology, diagnosis codes, and procedure codes
Must use and have knowledge of courteous telephone technique and good customer service skills
Six months experience coding and billing using online billing system
Company
Brown University
Brown University is an Ivy League research university that provides undergraduate and graduate programs. It is a sub-organization of Brown University Health.
1001-5000 employees
H1B Sponsorship
Brown University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (84)
2023 (100)
2022 (73)
2021 (56)
2020 (40)
Funding
Current Stage
Late StageTotal Funding
$860.76MKey Investors
RI Life Science HubNASADepartment of Energy & Environment
2025-07-28Debt Financing· $500M
2025-04-11Debt Financing· $300M
2024-08-08Grant· $0.01M
Leadership Team
Diane Lipscombe
Professor of Neuroscience
J
Jane Dietze
Chief Investment Officer
Recent News
2025-12-30
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