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America's Credit Union · 1 day ago

Training Specialist

Dupont, WA

Full-time

Onsite

Entry Level

$24.06/hr - $34.98/hr

2+ years exp

America's Credit Union is dedicated to serving civilian federal employees and military personnel since 1954. The Training Specialist will collaborate with the Training Team to design and implement training programs, create training materials, and lead various training sessions while tracking their effectiveness.

BankingCredit CardsFinancial ServicesPersonal Finance

Responsibilities

Collaborate with the Training Team and experts to design and implement training programs

Create training materials like guides and job aids

Lead training sessions - individual, group, and online

Handle class prep and admin tasks like room setup and reporting

Track training effectiveness to ensure retention and impact

Develop and manage testing and evaluation procedures

Keep training data organized and up to date

Identify best practices and improve processes

Maintain front-line expertise by working as a Teller, MSR, or other roles as needed

Qualification

Training program designAdult learning theoryMicrosoft OfficeCommunication skillsProblem-solving skills

Required

High school diploma or equivalent

Two years of financial institution experience

Intermediate to advanced computer skills in Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe, 10-key, internet, and related applications