Apply on Employer Site

EHS Insight · 1 day ago

Customer Success Associate

United States

Full-time

Remote

Mid Level

3+ years exp

EHS Insight is a renowned software company dedicated to revolutionizing environmental, health, and safety practices. The Customer Success Associate will play a vital role in customer onboarding and support, ensuring customers achieve their desired outcomes with the software.

Enterprise SoftwareSoftwareSustainability

Responsibilities

Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process

Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons

Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives

Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers

Inform customers of new software features and functionality that will benefit them

Work independently to learn the software, domain knowledge and understand customer problems

Demonstrate learning of the software and environmental, health and safety domain knowledge

Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures

Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process