Movate · 1 week ago
CSR - Remote
United States
Full-time
Remote
New Grad, Entry Level
$16.75/hr - $16.75/hr
0+ years expMovate is a company seeking a Customer Support Agent to assist customers through various communication channels. The role involves addressing customer inquiries, solving problems, and ensuring a positive customer experience while adhering to service goals and guidelines.
ConsultingInformation and Communications Technology (ICT)Outsourcing
Responsibilities
Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements)
Proactively remaining current with internal customer service Standard Operating Procedures (SOPs)
Investigating fraudulent player behavior, taking appropriate actions as per the SOP such as monitoring transactions & customer records via internal and external fraud prevention systems
Communicating through Customer Relationship Management and incident tools
Provide Know Your Customer and document verification services to customers
Additional tasks may be required including updating & creating SOPs, investigating patron complaints, and outbound campaigns
Show a commitment to ensuring responsible gaming
Use both internal and external systems to access player personal data, including transaction history, payment details/history, responsible gaming limits, exclusion status, physical location during play, and identity verification to help resolve player queries and problems. Systems include but are not limited to OPS, THOR, GeoComply, and various payment processing back offices
Qualification
Required
6 to 12 months of experience in customer service or a similar role
Ability to handle all customer contacts (phone, email & live chat) in a timely manner as per the defined SLAs
Proactively remaining current with internal customer service Standard Operating Procedures (SOPs)
Investigating fraudulent player behavior and taking appropriate actions as per the SOP
Communicating through Customer Relationship Management and incident tools
Providing Know Your Customer and document verification services to customers
Commitment to ensuring responsible gaming
Using both internal and external systems to access player personal data
Great communication skills and ability to adapt to any situation while staying professional and friendly
Comfortable using CRM tools and multitasking
Preferred
Experience in exceeding performance goals
Ability to stay cool under pressure
Great vibes on the phone
Benefits
401(k)
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Company
Movate
Movate a Human-Centered Technology and Experiences Company.
10001+ employees
H1B Sponsorship
Movate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (18)
2023 (25)
Funding
Current Stage
Late StageTotal Funding
$77MKey Investors
StarTekGoldman SachsSAIF Partners
2021-03-16Corporate Round· $30M
2013-06-25Acquired
2007-05-23Series B· $25M
Leadership Team
Sunil Mittal
Chief Executive Officer
Anish Philip
Chief People Officer
Recent News
Dallas Innovates
2025-12-18
Business Wire
2025-10-31
Company data provided by crunchbase