NEOGOV · 10 hours ago
IT Service Management (ITSM) Lead - Saint Paul
Saint Paul
Full-time
Onsite
Lead/Staff
$46.33/hr - $62.67/hr
9+ years expNEOGOV is seeking a skilled and motivated IT Service Management (ITSM) Lead to advance the service delivery practice for the City of Saint Paul. This role involves leading the IT Service Center Team, executing the ITSM strategy, and ensuring high-quality technology support experiences for all City employees.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Lead the IT Service Center Team (formerly the Service Desk/Help Desk)
Execute the enterprise ITSM strategy
Ensure consistent, high-quality technology support experiences for all City employees
Promote a positive, proactive customer service culture
Embed Information Technology Infrastructure Library (ITIL) best practices
Drive data-informed decision-making and continuous improvement
Qualification
Required
A combination of education and experience to equal 9 years or more can be used to qualify for the position
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase