TEKsystems · 12 hours ago
Service Desk Analyst
Halethorpe, MD
Contract
Hybrid
Entry Level
$18/hr - $20/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking three Service Desk Analysts to provide front-line technical support for internal employees. The role involves handling inbound requests via phone, email, and chat, ranging from simple password resets to complex troubleshooting tasks.
Information Technology
Responsibilities
Provides front-line technical support for inbound requests received via phone, email, and chat
Requests range from simple tasks such as password resets to more involved troubleshooting requiring effective triage and issue resolution
Qualification
Required
1–2 years of help desk or call center support experience
1–2 years of experience using help desk ticketing systems (e.g., ServiceNow, Ivanti)
Ability to troubleshoot common Windows-related issues
Working knowledge of Active Directory
Understanding of domain hierarchy
Proficiency with Microsoft Windows operating systems
Strong familiarity with Microsoft Office applications
Experience troubleshooting VPN clients
Ability to learn and support custom applications
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase