GSM - Xanh SM · 1 day ago
Technology Operations Manager
Los Angeles, CA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expGSM - Xanh SM is seeking a Technology Operations Manager to lead and manage all technology operations in the US. This role involves ensuring alignment with regional and global strategies, overseeing IT Support, Technical Operations, and Product Operations functions, while driving operational excellence and optimizing processes.
RentalTaxi ServiceTransportation
Hiring Manager
Alex Nguyen
Responsibilities
Lead and manage the TechOps team (IT Support, Technical Support, and Product Operations), ensuring alignment with business priorities
Drive recruitment, onboarding, and capability development of the local technology team
Promote a culture of innovation, agility, and continuous learning
Define KPIs, monitor performance, and provide coaching to drive team effectiveness
Manage departmental resources, budgets, and vendor relationships for local market
Oversee resolution of IT and product-related technical issues, ensuring minimal disruption to business operations
Provide hands-on support during system outages and critical incidents
Maintain comprehensive documentation of systems, processes, and troubleshooting protocols in company storage (share point)
Support internal and external audits, inspection and contribute to risk mitigation strategies
Establish and refine processes for incident management, escalation, and communication
Monitor SLA compliance across IT support, vendors, and product operations
Anticipate risks and implement preventive measures to strengthen operational resilience
Ensure smooth product rollout, UAT, and adoption in local markets
Align backlog, roadmap, and feature requests between market teams, Product, and Engineering
Track post-deployment performance and ensure timely resolution of product issues
Guide feature localization, configuration, and adaptation for specific markets
Oversee and lead planning and execution of TechOps projects for India market
Develop and manage the technology operations budget, ensuring cost-efficiency
Evaluate and negotiate vendor contracts and technology investments
Monitor expenditures and ensure alignment with strategic goals
Negotiate vendor contracts, oversee evaluations, and ensure service quality
Provide project status updates and ensure stakeholder alignment to deliver as strategic plan
Oversee collection and analysis of operational and market data
Evaluate performance metrics (driver acceptance, customer behavior, tariff trends, SLA adherence)
Provide regular performance and planning reports to Local and Global management team
Use insights to recommend improvements to systems, processes, and products
Qualification
Required
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field
Minimum 8–10 years of experience in IT operations or technology management
Proven track record in leading cross-functional technology teams
Experience in managing large-scale infrastructure and digital platforms
Strong leadership and decision-making capabilities
Excellent communication and stakeholder management skills
Strategic thinker with a hands-on approach
High adaptability in a fast-paced, dynamic environment
Commitment to sustainability and innovation
In-depth understanding of IT operations, IT Infrastructure and Cybersecurity
Knowledge of regulatory and compliance requirements in Indonesia
Understanding of data analytics and performance monitoring tools
Project and vendor management skills
Budgeting and financial planning for technology operations
Technical troubleshooting and root cause analysis
Crisis and incident management
Preferred
Familiarity with ride-hailing, mobility, or logistics technology is a plus
Company
GSM - Xanh SM
GSM is an innovative technology firm that offers Vietnam's premier all-electric multi-service platform.
10001+ employees
Funding
Current Stage
Late StageRecent News
2025-08-25
2025-06-28
Company data provided by crunchbase