Fred Meyer Jewelers-USAMB · 14 hours ago
Director of Customer Success
United States
Full-time
Remote
Director/ExecutiveFred Meyer Jewelers-USAMB is seeking a Director of Customer Success to oversee and manage strategies aimed at driving customer satisfaction and retention. The role involves leading a customer success team, ensuring customers receive maximum value, and collaborating with other departments to enhance customer experiences.
Information Technology & Services
Responsibilities
Oversee and manage strategies to drive customer satisfaction
Enhance customer retention
Foster long-term relationships
Leading and mentoring a customer success team
Ensuring customers receive maximum value from products or services
Handling escalations
Collaborating with other departments to improve customer experiences
Analyzing customer feedback and using insights to innovate processes
Optimizing customer engagement strategies
Qualification
Required
Proven expertise in Customer Satisfaction and Customer Retention strategies
Strong experience in Account Management and handling customer relationships
Leadership and Team Management skills to guide and inspire a high-performing team
Ability to design and enhance Customer Experience initiatives
Exceptional communication, problem-solving, and decision-making abilities
Adaptability and a results-driven mindset in high-pressure environments
Bachelor's degree in Business Administration, Marketing, or related field
Preferred
advanced degree preferred
Experience in the retail or jewelry industry is a plus
Company
Fred Meyer Jewelers-USAMB
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase