Richmark Property Management ยท 11 hours ago
Director of Multi-Family Operations
Richmark Property Management is a family-owned company dedicated to executing high-quality projects that enhance the communities they serve. The Director of Multifamily Operations is responsible for corporate-level oversight of multifamily performance across the portfolio, leading the corporate operations team, establishing key performance indicators, and driving financial and operational results.
Property ManagementReal EstateReal Estate Investment
Responsibilities
Establishes, monitors, and reports on portfolio-wide KPIs including NOI, occupancy, leasing velocity, delinquency, expenses, turnover, and resident satisfaction
Translates ownership and executive objectives into actionable performance goals for Regional Managers
Reviews portfolio trends, identifies risks and opportunities, and implements corrective strategies
Leads annual goal-setting and quarterly performance reviews across the portfolio
Creates annual business plans for each property
Oversees development of annual operating budgets in coordination with Regional Managers and Accounting
Reviews monthly financial statements, variance reports, and forecasts
Evaluates capital needs, expense controls, and revenue strategies to maximize asset value
Partners with leadership on refinancing, acquisition transitions, and stabilization strategies
Provides direct leadership to Regional Managers and corporate operations staff
Builds, mentors, and develops high-performing leadership talent
Ensures consistency in policies, procedures, and best practices across the portfolio
Leads training initiatives related to financial literacy, leadership, and operational excellence
Establishes portfolio-wide standards for operations, reporting, staffing models, and property conditions
Ensures consistent use of property management systems, dashboards, and reporting tools
Oversees implementation of operational improvements and process efficiencies
Serves as a key point of contact for ownership on portfolio performance
Prepares monthly operations reports
Ensures timely, accurate, and transparent reporting
Assist with other duties as assigned
Qualification
Required
Senior leadership experience in multifamily operations
Experience in establishing and monitoring key performance indicators (KPIs)
Ability to drive financial and operational results
Experience in translating strategy into measurable performance
Strong financial oversight skills including budget development and financial statement review
Experience in evaluating capital needs and revenue strategies
Leadership experience in mentoring and developing teams
Ability to ensure consistency in policies and procedures across a portfolio
Experience in establishing operational standards and process efficiencies
Strong communication skills for owner and executive reporting
Company
Richmark Property Management
We are a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities.
Funding
Current Stage
Early StageCompany data provided by crunchbase