Senior Customer Experience Analyst jobs in United States
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disney ยท 12 hours ago

Senior Customer Experience Analyst

positionLake Buena Vista, FL
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date2+ years exp

Disney has long been known for the quality of our Guest Experiences, including world-class service. This role focuses on enhancing the Customer Experience during the planning phase by leveraging data and analytics to support strategic business decisions and improve guest interactions.

EventsNewsPublishing
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H1B Sponsor Likelynote

Responsibilities

Support Manager in developing strategic business cases for Customer Experience initiatives to influence partners and Senior Executives
Leverage data to initiate key workstreams, prioritize projects, develop a Customer centric roadmap, gain senior leader support, influence partners and to make insightful data driven recommendations to improve the WDW customer experience
Propose points of view on potential business impacts through discovery and translation of insights to support customer experience, product, pricing, forecasting, planning, and marketing decisions
Supports and influences cross-functional stakeholders to gather business analysis requirements on multiple high priority projects
Develops project plans that articulate the value, sets milestones, connects across all our partners, and moves projects forward
Proactively communicates progress and changes
Maintain current knowledge of industry trends, competitors, business opportunities, and customer dynamics

Qualification

Data analysisCustomer experience strategyProject managementPowerPoint designIndustry knowledgeProactive thinkingCreative problem solvingTime managementRelationship building

Required

2-3 years experience in strategy, business or analytical-related roles
Solution oriented, creative problem solver with high intellectual curiosity
Time-management skills, with ability to prioritize multiple requests and proactively communicate status to stakeholders in a fast-paced environment
Demonstrated competency in data collection, design, data analysis, data quality control, database file management
Ability to communicate complex ideas and craft concise recommendations through skilled PowerPoint design and storytelling
Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions
Proactive thinker with the ability to thrive in an often ambiguous, fast-paced environment
Independently manage workload, providing updates on deliverables and value of work
Bachelor's degree with a preference in business or analytics, or equivalent experience

Preferred

Knowledge of Walt Disney World data and business processes

Company

disney

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disney.com
dateFounded in 1991
location
New York, New York, USA
people-size11-50 employees
web-link
https://family.disney.com/

H1B Sponsorship

disney has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)

Funding

Current Stage
Early Stage
Total Funding
unknown
2012-01-20Acquired
Company data provided by crunchbase