Iterable · 3 days ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$72K/yr - $112K/yr
1+ years expIterable is the leading AI-powered customer engagement platform that helps brands create dynamic experiences at scale. They are seeking a Technical Support Engineer to develop expertise in their platform, serve as an escalation point for complex issues, and collaborate with various teams to enhance customer support and internal tools.
Artificial Intelligence (AI)MarketingMobile AppsSaaSSoftware
Responsibilities
Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows
Collaborate closely with Engineering to support internal API integrations and custom tooling development
Analyze support trends and identify opportunities to improve tooling and reduce manual work
Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities
Document findings and contribute to the team's knowledge base
Qualification
Required
1-3 years of experience in a technical support engineering role or a similar role
Proficiency in scripting or programming languages
Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools
Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp
Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts
Passion for building internal tools, automation, and improving operational efficiency
Excellent analytical and communication skills
Comfortable working in a fast-paced, cross-functional environment
Preferred
Familiarity with SQL (e.g., PostgreSQL or MySQL)
Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases
Experience with email, push, and/or SMS platforms and providers
Experience with support case management platforms such as Jira or Zendesk
Experience with APM tools such as Datadog
Benefits
Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Days (additional paid holidays)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
Company
Iterable
Iterable is an AI-powered communication platform that improves customer retention with its marketing.
501-1000 employees
H1B Sponsorship
Iterable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (21)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$342.2MKey Investors
Viking Global InvestorsIndex VenturesCRV
2021-06-15Series E· $200M
2019-12-10Series D· $60M
2019-03-20Series C· $50M
Leadership Team
Sam Allen
Chief Executive Officer
Andrew Boni
Chief Scientist
Recent News
2025-12-09
Destination CRM
2025-11-21
Company data provided by crunchbase