BrokerLink · 3 weeks ago
Customer Service Representative - Auto Claims
Dieppe, New Brunswick, CAN
Full-time
Hybrid
New Grad, Entry Level
CA$44K/yr - CA$53K/yrBrokerLink is part of Intact Financial Corporation, dedicated to helping people and businesses thrive. They are seeking a Customer Service Representative for Claims to provide expert assistance on policies and claims while maintaining high-quality customer service in a fast-paced environment.
Auto InsuranceFinanceHealth InsuranceInsurance
Responsibilities
Be a subject matter expert on our policies, products, services, and initiatives
Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward
Accurately and clearly document files to reflect conversations and actions taken on claims
Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges
Ensure that daily call centre metrics are met while taking a high volume of inbound calls
Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
This is a fast-evolving environment, and other ad hoc duties could be assigned to you
Qualification
Required
Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital
Self-motivated, resourceful, and resilient to overcome various situations is essential
Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet
Excellent listening and communication skills with the ability to foster strong working relationships
Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays
No Canadian work experience required however must be eligible to work in Canada
Preferred
Customer service and sales experience preferred
Insurance experience is considered an asset
Benefits
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%
Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Company
BrokerLink
BrokerLink is an insurance brokerage company that offers car, home, property, personal, and business insurance claims.
Founded in 1991
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Coverager - Insurance news and insights
2025-01-04
Company data provided by crunchbase