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UMass Memorial Health · 1 week ago

IS Project Manager

Worcester, MA

Full-time

Onsite

Senior Level

$71K/yr - $127K/yr

5+ years exp

UMass Memorial Health is a premier health system in Central Massachusetts, dedicated to exceptional patient care and academic excellence. The IS Project Manager will plan and manage the delivery of business and clinical system solutions, ensuring alignment with organizational objectives and effective project execution.

DiabetesEducationHealth CareHospitalMedicalPersonal Health

Responsibilities

Manages the development of formal needs analysis, business case, project scope, project planning, resource estimating, and tracking/management protocols. Works closely with the business/clinical functional areas (internal customers), external customers, and vendors in defining systems/project priorities, scope, approach, resource requirements, timing, deliverables, and funding

Manages assigned application business/clinical systems and services. Typically manages small to moderately complex projects/programs of up $1 million. Provides leadership and direction to the project team. Manages user, IS and consulting vendor/partner relationship, service delivery and overall performance. Attends client meetings for ongoing and prospective projects. Oversees and maintains liaison between all parties concerned with the project to facilitate any changes or modifications, and to facilitate resolution of project problems

Oversees the development of relevant project proposals and budgets and recommend approval of them before submission to clients. Analyzes short and long-term resource needs and adjusts staffing and resources appropriately. Ensures completion of deliverables and adherence to timelines. Tracks milestones and timelines across projects and institutes the necessary workflow adjustments and personnel and financial resource reallocations. Analyzes financial and operational reports. Analyzes and resolves issues that have the potential to jeopardize performance and/or the ability to meet agreed upon milestones and deliverables

Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met. Reviews and tracks invoices and other records of expenses and approves payment for vendors and contractors. Tracks milestones and/or percent complete and inform accounting as these levels are attained so invoices can be sent in a timely manner. Proactively identifies changes in work scope and ensures appropriate planning measures are taken with internal and external clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets. Implements operational improvements approved by senior management

Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Make recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities

Represents PMO department in a variety of settings and provides updates and information about PMO deliverables for client executive, business partners/stakeholders, development team, operations team, and finance department in the tracking of project activities

Manages customer expectations regarding project timelines, scope, resourcing and deliverables. Coordinates project communications including facilitation of various team meetings. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved

Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives

Qualification

System Development Life CycleHealthcare Systems KnowledgeProject ManagementMS ProjectMS Office ProficiencyClinical Informatics ExperienceProcess ReengineeringCommunication SkillsInterpersonal SkillsProblem SolvingPresentation Skills

Required

Bachelor's degree in Computer Science or equivalent. Clinical positions require a Bachelor's degree in Nursing, Allied Health, or equivalent

Minimum of five years applications project management experience taking projects from planning through completion under strict deadlines

Demonstrated verbal and written communication skills, as well as interpersonal skills

An in-depth knowledge of systems and network infrastructures used in health care. (Technical qualifications dependent upon focus of projects responsible for)

Demonstrates an understanding of traditional System Development Life Cycle (SDLC) methodology

Demonstrated verbal and written communication skills, as well as interpersonal skills are essential

In-depth knowledge of systems and applications used in health care industry

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to lead a business transition process that leverages technology (Process Reengineering/ Redesign)

Ability to demonstrate excellent presentation skills to a wide variety of audiences

Ability and willingness to learn

Ability and willingness to work independently

Proficiency with all MS Office applications

Experience with MS Project