PLS Financial Services, Inc. · 13 hours ago
Store Manager
5516 W. 38th St., Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expPLS is a leading retail provider of financial services with over 200 centers across 12 states. The Store Manager is responsible for providing leadership, ensuring outstanding customer service, and meeting the store's operational and financial goals while developing and motivating the team.
Financial ServicesInsurance
Responsibilities
Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
Establishing a strong customer service culture
Implementing strategies to help meet store goals and objectives
Recruiting, developing, and motivating store team members who exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Analyzing financial statements and trends to increase and maximize sales
Supervising the team’s activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
Coaching and developing the team per career development plans set by the District Manager
Marketing within the community to increase market share and store revenues
Resolving customer complaints if they occur
Controlling labor hours, cash, and store audits
Reviewing all Operations Bulletins, News communications, and training to ensure the team understands current policies, procedures, and any changes
Helping to maintain a neat and clean store environment for our customers and team members
Other duties as assigned
Qualification
Required
A minimum of two years of management experience in industries such as hospitality, financial services, retail, and restaurant
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with customers and colleagues
Strong desire to exceed corporate initiatives and inspire excellence in a team
Excellent verbal and written communication, and presentation skills
High-energy, collaborative leadership expertise
Professional appearance and demeanor
Must be honest and have integrity
English fluency is required
Must be able to stand for extended periods
Must be able to lift up to 15 lbs. with little assistance
Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Must manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
Preferred
English/Spanish bilingual is a plus
Benefits
Medical/dental/vision
401(k)
Vacation
Opportunities for advancement
Ongoing training
Company
PLS Financial Services, Inc.
PLS is one of the largest and most recognized brands in the financial services industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brandi Koltun, CPA
Senior Vice President, Chief Financial Officer
Recent News
2022-01-25
Company data provided by crunchbase