Bioventus · 2 weeks ago
Patient Financial Services Rep ( Bilingual English and Spanish)
Memphis, TN
Full-time
Onsite
Mid Level
4+ years expBioventus is dedicated to developing its people and fostering a diverse team focused on helping patients lead active lives. The Patient Financial Services Representative will explain insurance coverage, negotiate payment terms, and support patient education regarding Bioventus products, ensuring patients are informed and confident in their treatment decisions.
Health CareHealth DiagnosticsMedical Device
Responsibilities
Reviews benefits investigation summaries with patients to ensure understanding of any out-of-pocket costs associated with Bioventus products
Explains the clinical benefits of Bioventus products and answers patient questions clearly and effectively to support informed decision-making
Communicates with patients from diverse backgrounds, including Spanish-speaking patients, to explain coverage, payment options, and next steps as needed
Takes payments and negotiates favorable payment arrangements with patients
Administers patient assistance programs when appropriate, in accordance with company policies and guidelines
Schedules shipment or delivery of Bioventus products to patients
Provides required forms to patients and ensures timely and accurate completion
Partners with the reimbursement services team to obtain any additional patient information required
Completes all required training in a timely and satisfactory manner
Holds oneself and others accountable to conduct business in compliance with Bioventus’ Code of Compliance, policies, procedures, and internal controls applicable to the role
Performs other duties as assigned
Qualification
Required
High school diploma plus four (4) years of related experience or a four-year college degree
Strong verbal and written communication skills with the ability to interact effectively with patients and internal stakeholders
Strong persuasion and negotiation skills
Proficiency in Microsoft Word, Excel, Outlook, or similar software; SAP or other integrated systems experience a plus
Preferred
Demonstrated success in an inside sales, patient services, or customer service role
Experience in a healthcare or reimbursement environment
Bilingual (English/Spanish) communication skills
Company
Bioventus
Bioventus delivers clinically proven, cost-effective products that help people heal quickly and safely.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$827MKey Investors
Wells Fargo
2025-07-31Post Ipo Debt· $400M
2022-04-26Post Ipo Debt· $415M
2021-02-10IPO
Leadership Team
Mark Singleton
Senior Vice President and Chief Financial Officer
M
Miguel O. Beltran-Delgado
Senior Vice President Operations
Recent News
2025-12-09
Company data provided by crunchbase