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Bioventus · 1 day ago

Patient Financial Services Rep

Memphis, TN

Full-time

Onsite

Mid Level

4+ years exp

Bioventus is committed to developing its people and fostering a diverse team to help patients enjoy active lives. The Patient Financial Services Representative is responsible for explaining insurance coverage, negotiating payment terms, and ensuring patient education regarding the clinical benefits of Bioventus products.

Health CareHealth DiagnosticsMedical Device

Growth Opportunities

Responsibilities

Reviews benefits investigation summaries with patients to ensure understanding of any out-of-pocket costs associated with Bioventus products

Explains the clinical benefits of Bioventus products and answers patient questions clearly and effectively to support informed decision-making

Communicates with patients from diverse backgrounds, including Spanish-speaking patients, to explain coverage, payment options, and next steps as needed

Takes payments and negotiates favorable payment arrangements with patients

Administers patient assistance programs when appropriate, in accordance with company policies and guidelines

Schedules shipment or delivery of Bioventus products to patients

Provides required forms to patients and ensures timely and accurate completion

Partners with the reimbursement services team to obtain any additional patient information required

Completes all required training in a timely and satisfactory manner

Holds oneself and others accountable to conduct business in compliance with Bioventus’ Code of Compliance, policies, procedures, and internal controls applicable to the role

Performs other duties as assigned

Qualification

Patient services experienceBilingual (English/Spanish)Negotiation skillsHealthcare experienceMicrosoft Office proficiencyCommunication skillsPersuasion skills