HireTalent - Staffing & Recruiting Firm · 1 day ago
Information Technology Help Desk Analyst
Louisville, KY
Contract
Onsite
Entry Level
$21/hr - $22/hr
1+ years expHireTalent is a staffing and recruiting firm seeking an IT Help Desk Analyst for a 6-month contract. The role involves handling inbound calls and chats, troubleshooting issues, and managing incidents within the company's incident management system.
DeliveryHuman ResourcesStaffing Agency
Hiring Manager
Shubham Upadhyay
Responsibilities
Handle inbound events – 90%
Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Manage non phone/chat duties – 10%
Assist with Alerts and Self- Service Incidents
Follow up on unresolved incidents
Qualification
Required
Preferred customer service experience (1-2 years)
Flexible work schedule
Beginner organization skills
Beginner oral and written communication skills
Beginner problem solving ability
Beginner understanding of computer concepts (PC fundamentals, Operating systems)
Ability to type 30 words per minute
Some College preferred or equivalent experience
Preferred A+, CCNA, or Net + Certifications
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase