ModMed · 1 week ago
Software Training Consultant - Orthopedics
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expModMed is a healthcare technology company focused on modernizing the healthcare experience. They are seeking a Software Training Consultant - Orthopedics to join their Customer Success Team, responsible for training clients on their software and improving training materials to enhance skills and achieve business goals.
Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware
Responsibilities
Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques
Establish rapport; gain and maintain credibility with diverse audiences
Report software improvements and enhancements to software engineers
Help our clients adopt best practices in using our solution to manage their practice
Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time
Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
Record details of client feedback through the training process
Contribute to the creation of training resource material
Maintain certification of 80% or higher on all application material and quizzes
Qualification
Required
Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends
2+ years experience in software training, implementation, and/or relevant medical practice experience
Demonstrates good problem-solving skills and effective decision-making abilities
Possesses excellent written and verbal communication skills
Empathetic communicator with a consultative approach - able to see things from another person's point of view
Ability to work independently as well as part of the training team
Positive and personable attitude with a customer service focus
A professional, patient, and balanced approach to handling difficult customer situations
Able to establish and maintain effective communication and relationships with customers and teammates
Takes initiative in goal fulfillment and deadlines
Excellent time management and organizational skills
Basic knowledge of Apple products including Mac, iPad, and iPhone
Ability to easily learn new software
Detail-oriented
Benefits
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Company
ModMed
Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$485.93MKey Investors
Warburg PincusIBMSummit Partners
2025-04-30Private Equity· $100M
2025-03-03Acquired
2022-02-22Series Unknown· $53.37M
Leadership Team
Daniel Cane
Chief Executive Officer
Joe Harpaz
Co-Chief Executive Officer
Recent News
2026-01-16
Crunchbase News
2025-12-31
Company data provided by crunchbase