IT Support Specialist jobs in United States
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PEA Group · 1 day ago

IT Support Specialist

positionBrighton, MI
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

PEA Group is seeking an IT Support Specialist who will install, modify, and repair personal computer hardware and software systems while providing technical support to users. The role involves identifying hardware and software needs, installing components, and offering support both in-person and online.

Civil EngineeringConsultingLandscaping
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Growth Opportunities

Responsibilities

Identifies and procures the hardware and software needed to satisfy user requirements
Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises
Loads appropriate software packages such as operating systems, networking components and office applications
Assists in the customization and adaptation of existing programs to meet users’ requirements
Provides telephone, in-person and online support to end-users
Coordinates activities with network services and information systems groups
Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
Refers major hardware problems to service personnel for correction
Connects users to networks and provides initial training in facilities and applications
Sets up and provides support for mobile devices
Assists in research and procurement of computer accessories and supplies
Manages IT inventory of supplies in the print room and server room
Performs other duties as assigned

Qualification

Technical capacityHardware installationSoftware installationTime managementMultitaskingProfessional interactionEffective communication

Required

High School diploma required
Two (2) years of related experience
Ability to organize, multitask, and prioritize
Ability to communicate effectively verbally and in writing
Ability to interact with employees and vendors in a professional manner
Technical capacity
Time management

Preferred

Associate's degree in technical field preferred

Company

PEA Group

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PEA Group offers civil engineering, land surveying, landscape architecture, geotechnical, ecological and facility consulting services.
dateFounded in 1947
location
Troy, Michigan, USA
people-size201-500 employees
web-link
https://peagroup.com

Funding

Current Stage
Growth Stage

Leadership Team

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James Butler
Project Executive/Principal
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