WhiteWater Express Car Wash ยท 10 hours ago
Customer Service Representative
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expWhiteWater Express Car Wash is a company built on respect, communication, and a passion for people. The Customer Service Representative (CSR) serves as a key liaison between car wash locations, customers, and internal departments, responsible for managing inquiries, resolving concerns, and supporting membership programs and customer satisfaction initiatives.
Retail
Responsibilities
Assist customers daily with member management inquiries via phone, email and tracking systems
Provide prompt professional customer service to current and prospective members contributing to member retention
Responds to and resolves customer inquiries, feedback, and requests by providing information on membership and service options
Analyze customer feedback, reviews and concerns, and provide reporting on trends
Meet timelines and deadlines related to responding to customer inquiries
Perform any other duties and execute special projects as assigned
Qualification
Required
2+ years of customer service experience in an administrative office environment
1+ years of proficiency in Google Workspace (Docs, Sheets, Slides, etc.)
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Excellent writing, editing, grammar skills, and attention to detail
Strong organization skills and ability to keep track of multiple projects
Completion of background and reference checks is a prerequisite for employment
Preferred
One year of proven sales background preferred
Benefits
Competitive Compensation in Base and Bonus Potential
Comprehensive Health Benefits (Medical, Dental & Vision)
Pet Insurance is available
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Pathways to Advancement
Free Weekly Car Washes
Company
WhiteWater Express Car Wash
At WhiteWater Express Car Wash, we are a leadership company that happens to wash cars.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Henry Shine
Chief Financial Officer
Company data provided by crunchbase