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Palo Alto Networks · 1 day ago

Sr IT Executive Support Administrator

Santa Clara, CA

Full-time

Onsite

Mid, Senior Level

$91K/yr - $146K/yr

5+ years exp

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are seeking a Senior IT Executive Support Administrator who will provide top-tier technical support for executive staff, ensuring effective resolution of hardware and software issues while maintaining professional relationships with users.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Responsibilities

Deliver "white glove" technical support across a wide range of areas, including user account setup and maintenance, system patching, antivirus, system imaging, break/fix for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software

Adhere to Standard Operating Procedure (SOP) documentation and expertly escalate issues to higher-level staff when appropriate

Efficiently manage your individual workflow and maintain a current ticket queue using our IT ticketing system

Provide comprehensive mobile support for both iOS and Android devices

Cultivate and maintain productive, professional relationships with our user base, especially our VIPs

Offer critical IT support for large company meetings, including full audio-visual operational functions and support

Participate in an on-call rotation to address escalated requests outside of standard business hours

Lead impactful projects that enhance the technical capabilities of our executives and their support staff

Qualification

Windows operating systemMacOS operating systemMicrosoft Office SuiteMicrosoft Active DirectoryMobile device supportNetworking conceptsAV equipment supportIT service managementMultitasking abilitiesCustomer-centric mindsetCommunication skillsInterpersonal skills

Required

5+ years of experience providing executive support in large companies with a Bachelor's degree in relevant fields

A strong service-oriented mentality is essential, coupled with excellent communication and interpersonal skills

Ability and willingness to learn and cross-train with other IT staff members are required

Recent hands-on technical experience with Windows and macOS operating systems

Recent hands-on technical experience with Microsoft Office Suite (including Office 365/Exchange) and Google Workspace (G-Suite)

Recent hands-on technical experience with Microsoft Active Directory for user and group management

Recent hands-on technical experience with system imaging, VPN, and fundamental networking concepts, including 802.11x Wi-Fi

Recent hands-on technical experience with PC and Apple hardware troubleshooting

Recent hands-on technical experience with mobile device support (iOS and Android)

Demonstrated proficiency with real-time collaboration tools such as Zoom, Google Meet, Microsoft Teams, Slack, and similar chat platforms

Solid understanding of networking technologies and the OSI model

Current experience with remote access and remote-control tools (e.g., MS Remote Desktop) to effectively support remote employees

Proven experience supporting large company meetings and working with AV equipment

Familiarity with IT service management platforms like ServiceNow, and deployment/management tools such as Microsoft Deployment Toolkit, JAMF, SCCM, AirWatch, and identity management solutions like Okta

Must be located in SF Bay area