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Thrive Pet Healthcare · 2 days ago

Regional Director of Operations- North Florida

Largo, FL

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Thrive Pet Healthcare is a leading provider in veterinary care, and they are seeking a Director of Regional Operations for North Florida. This role involves overseeing multiple veterinary hospitals, fostering collaboration, and ensuring operational excellence while managing financial growth and team culture.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture

Mentor, coach, and establish expectations with the ecosystem’s hospital leadership teams (including recommendations for staff training and development)

Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects)

Execute team-focused hospital visits that allow staff members to share feedback and concerns

Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives

Engage with hospital teams to gain a strong knowledge of the local market

Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands

Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem

Create a positive experience throughout all client and patient touchpoints throughout the ecosystem

Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem

Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem

Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans

Support Thrive Pet Healthcare to drive financial health and sustainability

Develop, support, and maintain the ecosystem and hospital strategic planning efforts

Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff

Develop proficiency in hospitals’ electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization

Ensure hospitals’ compliance with all (support office, local, and federal) policies, procedures, and regulations

Qualification

Multi-unit veterinary operationsFinancial managementStrategic planningDVMBachelor's degreeCertified Veterinary Practice ManagerCoachingInterpersonal skillsMentoringCommunication skillsGrowth mindset

Required

Ideal candidate will live in or be willing to relocate to Tampa, FL

DVM or bachelor's degree in business, operations management (or equivalent)

3 years of experience in multi-unit veterinary operations management with multi-specialty and emergency care

Veterinary GP and Emergency and Multi-Specialty background

Strong business acumen including the ability to analyze components of hospital P&L to determine opportunities for financial growth and manage to a budget

Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital

Approachable and available to hospital leadership teams and regional support teams

Ability to hold team members accountable to commitments, tasks, and responsibilities

Create a clear meeting cadence with hospital teams and able to navigate complex situations

Able to employ both high-level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem

Must maintain a growth mindset and translate vision and strategic thinking into measurable action

Proactive, not reactive, and able to assess trends with a solution-oriented mindset

Well-developed interpersonal skills, skilled and open communicator

Passion for pets and their health and well-being

Frequent travel required to be in hospitals on a determined (with VP) cadence

Able to manage individual relationships within hospital teams and relationships of individuals and hospitals across the ecosystem(s)

Primary face/representative of Thrive Pet Healthcare and a key influencer of the hospital in the spirit of Thrive Pet Healthcare's mission, vision, and values

Preferred

3 years of experience in multi-unit veterinary operations management with multi-specialty and emergency care

Veterinary GP and Emergency and Multi-Specialty background

Certified Veterinary Practice Manager (CVPM) certification is a plus (but not required)

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (3)