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CarMax · 1 day ago

Location General Manager

Hartford, CT

Full-time

Onsite

Senior Level

5+ years exp

CarMax is the nation’s largest retailer of used cars, committed to delivering an honest and transparent experience for customers. The Location General Manager is responsible for overseeing store operations, ensuring exceptional customer and associate experiences, and driving profitability and performance improvements.

AutomotiveMarketplaceOnline Portals

Responsibilities

Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management

Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business

Displays financial responsibility through P&L management

Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience

Interviews, hires, trains and promotes associates to support store operations and company growth

Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process

Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team

Champions and implements both company and store initiatives for consistent execution and continuous improvement

Manages daily store operations by interpreting, communicating and executing policies and procedures

Resolves customer and associate issues

Facilitates and participates in meetings and conference calls

Qualification

Retail management experienceP&L managementAssociate developmentCustomer satisfactionMulti-taskingData interpretationIndependent judgmentBusiness improvement identificationPC skillsEffective communication