iSpace, Inc. · 1 day ago
IT Service Desk Professional
United States
Contract
Remote
New Grad, Entry Level
$23.57/hr - $23.57/hriSpace, Inc. is seeking an IT Service Desk Professional to provide exceptional customer service and support to non-technical end users. The role involves solving IT problems, documenting issues and solutions, and providing technical support over the phone.
ConsultingInformation ServicesLocation Based ServicesStaffing Agency
Hiring Manager
Pankaj Nath
Responsibilities
Looking for Level I Service Desk Professionals who exude a great attitude towards providing exceptional customer service, working as a team, as well as learning new technologies and serving as subject matter experts in the technology they support
Service Desk Professional will support non-technical end users such as clinicians, patients, doctors, and nurses as well as other business users who are using a variety of applications and hardware devices
Service Desk Professional will focus on solving IT problems in a timely manner, documenting known issues and solutions, and working with project teams to gather product and process knowledge, as well as escalating (when necessary) to minimize computer downtime for teammates, partners, and customers
This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support
Ability to work evening, weekend, and holiday coverage as needed and scheduled
Work with a call volume of approximately 20-25 calls/day and strive to maintain an 80% call resolution rate
Qualification
Required
Must be available to work from 5:00 AM and 9:30 PM EDT
The schedule is 8:30 AM – 5:00 PM for the first 3 months
Must have the ability to work evening, weekend, and holiday coverage as needed and scheduled
This is 100% phone and email support
Looking for Level I Service Desk Professionals who exude a great attitude towards providing exceptional customer service
Ability to work as a team and learn new technologies
Serve as subject matter experts in the technology they support
Support non-technical end users such as clinicians, patients, doctors, and nurses
Focus on solving IT problems in a timely manner
Document known issues and solutions
Work with project teams to gather product and process knowledge
Escalate issues when necessary to minimize computer downtime
Support desktop applications and programs, network troubleshooting, and clinical application support
Work with a call volume of approximately 20-25 calls/day
Strive to maintain an 80% call resolution rate
Company
iSpace, Inc.
iSpace is a global services company focused on Information Technology Services, Business Process Services, Location Based Services and Healthcare Solutions.
Founded in 2000
1001-5000 employees
H1B Sponsorship
iSpace, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (29)
2023 (26)
2022 (76)
2021 (26)
2020 (70)
Funding
Current Stage
Late StageLeadership Team
Suresh Kothapalli
CEO
Recent News
2025-12-28
PhysOrg.com
2025-11-05
EL PAÍS in English
2025-11-01
Company data provided by crunchbase