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Uline · 1 day ago

Senior Customer Service Manager

Irving, TX

Full-time

Onsite

Senior Level

5+ years exp

Uline is North America’s leading distributor of shipping, industrial, and packaging materials, and they are seeking a Senior Customer Service Manager to empower their teams in delivering exceptional customer experiences. The role involves managing a large contact center, guiding staff development, and ensuring high-performance metrics are met.

Office Supplies

Comp. & Benefits

H1B Sponsor Likely

Hiring Manager

Nichole P. Menefee

Responsibilities

Manage day-to-day operations of 100+ person contact center, including front-line production and back-office operations

Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture

Review daily and weekly reports to monitor performance metrics and make improvement recommendations

Recruit, retain and motivate staff to ensure the highest levels of customer service

Manage personnel matters including delivering performance reviews and coaching

Qualification

Customer service managementLeadership skillsPerformance metrics analysisTeam developmentEffective communication

Required

Bachelor's degree

5+ years of experience in customer service operations and or management

Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team

Effectively communicate with your team, colleagues, management and across other departments

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Company

Uline

Glassdoor3.5

U-Line's large and flexible capacities and seamless integration capabilities - preserve the right product, in the right place.

Founded in 1980

Pleasant Prairie, Wisconsin, USA

5001-10000 employees

http://www.uline.com

H1B Sponsorship

Uline has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (47)

2024 (40)

2023 (33)

2022 (40)

2021 (35)

2020 (23)