Beginnings Counseling & Recovery · 1 day ago
Front Desk Receptionist
Jacksonville, FL
Part-time
Onsite
New Grad, Entry Level
$15/hr - $18/hrBeginnings Counseling & Recovery is seeking a Front Desk Receptionist to manage front desk operations and provide excellent customer service. The role involves greeting visitors, handling incoming calls, and performing various clerical tasks to ensure smooth daily operations.
Mental Health Care
Hiring Manager
James Mika
Responsibilities
Protect patients' rights by maintaining strict confidentiality of personal and financial information
Greet clients immediately upon arrival with a warm, welcoming attitude and complete check-in procedures
Ensure all client paperwork is fully completed, verified, and accurately entered into the system
Answer all incoming telephone calls promptly and professionally
Monitor email and website inquiries from clients and insurance companies, providing timely follow-ups as needed
Take detailed messages and deliver them efficiently to the appropriate psychotherapist
Retrieve and respond to voicemail messages from reception and therapist office lines promptly
Proactively fill same-day or weekly cancellations with available clients whenever possible
Retrieve archived charts from the storage unit prior to returning clients’ appointments
Reschedule patient appointments as necessary
Enter co-pays into Simple Practice during in-office check-ins or virtual appointments
Maintain adequate copies of all forms and collateral materials required by psychotherapists
Schedule appointments while avoiding conflicts and ensuring efficient provider calendars
Regularly verify insurance eligibility
Collect and accurately enter all provider charges for services rendered on a daily basis
Process and review billing reports to obtain all necessary information for accurate insurance billing
Audit daily charges to ensure all codes are accurate and apply correct billing modifiers when applicable
Maintain billing records and follow up with insurance companies to ensure timely provider payment
Remain knowledgeable about all functions and capabilities of the Scheduling and Billing Software
Perform other administrative or billing-related duties as assigned
Qualification
Required
Experience with Phone Etiquette and Receptionist Duties
Proficiency in Clerical Skills, including filing, scheduling, and record management
Strong Communication and Customer Service skills
Strong Computer Skills
Excellent organizational and time management abilities
Ability to work collaboratively within a school environment
High school diploma or equivalent required
Preferred
Previous experience in an educational or administrative role is a plus
Bilingual abilities are highly desirable to serve diverse client needs effectively
Experience in healthcare, mental health, or medical billing preferred
Familiarity with Simple Practice or similar scheduling/billing software is a plus
Previous experience in medical or dental receptionist roles is beneficial but not required; training provided for industry-specific procedures
Company
Beginnings Counseling & Recovery
At Beginnings Counseling & Recovery, we employ a comprehensive and integrative therapeutic approach to address the unique needs of each client.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase