Iterable · 17 hours ago
Senior Machine Learning Engineer (Nova)
United States
Full-time
Remote
Senior Level
$134K/yr - $212K/yr
5+ years expIterable is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale. They are seeking a Senior Machine Learning Engineer to build core Machine Learning foundations for Nova’s agentic experiences, focusing on applied Machine Learning in production environments.
Artificial Intelligence (AI)MarketingMobile AppsSaaSSoftware
Responsibilities
Design and build Machine Learning platform components that support agentic systems, including retrieval pipelines, indexing strategies, and model integration layers
Introduce and operationalize RAG use cases, from data sourcing and embedding generation to runtime retrieval patterns
Develop generalized evaluation frameworks for LLM- and agent-based features, including offline metrics, golden datasets, and continuous monitoring
Implement abstractions, tooling, and reusable patterns that enable other teams to build ML- and LLM-powered experiences efficiently
Partner with backend engineers to productionize ML features with strong reliability, observability, and performance characteristics
Prototype applied ML solutions to validate feasibility before investing in full builds
Ensure secure, robust handling of data used in ML workflows and retrieval operations
Collaborate with product, design, and engineering to align ML system design with user experience and product goals
Contribute to iterative improvements of the Nova agent framework, including workflows built with Mastra and TypeScript
Qualification
Required
5+ years experience as a Machine Learning Engineer or similar role focused on production systems
Strong engineering skills with Python or TypeScript, including experience building ML workflows in frameworks like Mastra or comparable agent/LLM toolkits
Experience with retrieval systems, vector databases, search technologies, or RAG architectures
Prior work integrating ML or LLM-powered features into production applications
Understanding of ML evaluation techniques, experimentation design, and failure analysis
Ability to lead complex projects, make practical trade-offs, and work independently in areas of ambiguity
Strong communication and collaboration skills in a distributed environment
Preferred
Experience building ML or LLM platforms, tooling, or developer-facing frameworks
Prior work with embeddings, search–ranking systems, or advanced RAG architectures
Familiarity with event-driven systems or streaming architectures
Experience with model observability, performance monitoring, or proactive regression detection
Background in personalization, recommendations, or applied NLP
Experience working in remote-first engineering teams
Benefits
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Days (additional paid holidays)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
Company
Iterable
Iterable is an AI-powered communication platform that improves customer retention with its marketing.
501-1000 employees
H1B Sponsorship
Iterable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (21)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$342.2MKey Investors
Viking Global InvestorsIndex VenturesCRV
2021-06-15Series E· $200M
2019-12-10Series D· $60M
2019-03-20Series C· $50M
Leadership Team
Sam Allen
Chief Executive Officer
Andrew Boni
Chief Scientist
Recent News
2025-12-09
Destination CRM
2025-11-21
Company data provided by crunchbase