Dixon Valve · 15 hours ago
Customer Service Supervisor
Chestertown, MD
Full-time
Onsite
Senior Level
$60K/yr - $80K/yr
7+ years expDixon Valve is a global, family-owned manufacturing company with over 100 years of operation in the U.S.A., seeking a dynamic Customer Service Supervisor to lead their Customer Service team. This leadership role involves optimizing operational procedures, ensuring high-quality technical support, and maintaining efficient order cycles while mentoring a team of representatives.
EnergyManufacturingRenewable Energy
Responsibilities
Direct and mentor a team of 10 – 15 Customer Service Reps to reach their full potential. You will provide your staff with genuine opportunities to influence the decision-making process
Develop departmental systems and goals to ensure superior customer service and operational efficiency
Oversee the end-to-end order cycle—from inquiry to delivery—ensuring we maintain our reputation for quality products and rapid delivery
Partner with Engineering and Manufacturing to resolve complex inquiries while ensuring all solutions align with our commitment to safety
Develop strategies to 'delight' high-value accounts, acting as a responsible corporate citizen in every interaction
Utilize data to identify trends, ensuring we remain the most accessible and 'easiest' partner in the industry
Prepare performance reports for executive leadership and manage the departmental budget with transparency and integrity
Qualification
Required
Bachelor's degree in Business or related field required
Minimum 7 years in Customer Service within a manufacturing or industrial setting
At least 5 years of experience in a Supervisory or Management role, with a proven track record of accountability
Advanced proficiency in ERP software and data analysis tools
Exceptional skills with the ability to build trustworthiness and rapport with diverse stakeholders
Deep understanding of industrial regulations and a commitment to safe and ethical business practices
Excellent customer service and management skills
Effective coaching and leadership ability
Excellent interpersonal skills and ability to instill a teamwork environment
Benefits
Medical, dental, and vision insurance for you and your family
Bonus programs
401K retirement plan
Training opportunities
Tuition reimbursement
Paid vacation, PTO, and holidays
Gym reimbursements, and more!
Company
Dixon Valve
Dixon Valve is an oil & energy company providing hose couplings, valves, fluid transfer, and control products.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase