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PayBright · 3 days ago

Tech Support Specialist

Raleigh, NC

Full-time

Onsite

Entry Level

$20/hr - $20/hr

2+ years exp

PayBright is a leading provider of end-to-end payment solutions, and they are looking for a Tech Support Specialist I to deliver friendly and knowledgeable support to merchants. The role involves troubleshooting technical issues, managing support tickets, and collaborating with other teams to ensure customer satisfaction.

E-CommerceFinancial ServicesGift CardMobile PaymentsPoint of Sale

Responsibilities

Deliver top-notch technical support to merchants via phone, email, and support tickets

Troubleshoot hardware and software issues, including payment terminals, POS systems, and network connectivity

Guide customers through setup, configuration, and diagnostic steps with clarity and patience

Manage a personal queue of support tickets, ensuring timely, accurate, and complete resolution

Document all customer interactions thoroughly in internal systems

Collaborate with other teams (e.g., Applications, Finance) to resolve complex or cross-functional issues

Proactively follow up to ensure successful outcomes and customer satisfaction

Prioritize tasks in a fast-paced environment while meeting internal SLAs and response time targets

Handle sensitive customer data in compliance with security and confidentiality standards

Serve as a knowledgeable, professional representative of PayBright’s values in every interaction

Qualification

Technical supportTroubleshootingCRM navigationTyping skillsCommunication skillsMerchant services experienceMac OS comfortAttention to detailOrganizational skillsTeam-oriented attitudeProblem-solving abilities