Compunnel Inc. ยท 13 hours ago
Service Administrator - III -- KUMDC5705883
Orlando, FL
Contract
Onsite
Mid Level
3+ years expCompunnel Inc. is seeking a Service Administrator to serve as the first point of contact for customers, delivering high-quality customer service in the diesel and power generation domain. The role involves troubleshooting customer concerns, building relationships, and ensuring effective service coordination.
Information Technology & Services
Hiring Manager
PRINCE GAUTAM
Responsibilities
Serve as the primary point of contact for customers via phone or at the branch location
Build and maintain positive relationships with key customers
Assess customer needs and gather relevant technical and service-related information
Create basic work orders in appropriate systems
Provide status updates to customers as requested
Translate customer complaints into structured troubleshooting plans
Perform guided diagnostics using workflows, procedures, and electronic service tools
Document troubleshooting steps, findings, and resolutions in business systems
Analyze warranty eligibility, determine root cause, and submit warranty claims with proper documentation
Escalate technical issues using appropriate data management tools and internal resources
Ensure accurate service documentation for historical tracking and payment processing
Utilize electronic diagnostic tools to identify issues and determine next steps
Communicate effectively with internal teams to ensure timely resolution of customer issues
Qualification
Required
Strong customer focus with excellent verbal and written communication skills
3-5 years of experience with diesel engines or power generators
Generator knowledge and understanding the operations and terminologies
Excellent computer skills across multiple software platforms
Ability to escalate technical issues and leverage available technical resources
Strong conflict management and problem-solving skills
Ability to document technical and service-related information accurately
Preferred
Prior experience in service, repair, or warranty roles within the diesel or automotive industry
Hands-on experience with power generation systems and diesel engines
Understanding of generator operations and industry terminology
Financial acumen related to service and warranty decisions
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase