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AMSC · 1 day ago

Field Services Engineer

Ayer, MA

Full-time

Onsite

Senior Level

5+ years exp

AMSC is a company specializing in electrical engineering solutions, and they are seeking a Field Services Engineer to perform site surveys, power quality testing, and on-site commissioning for various systems. The role involves training customers, assisting in product development, and managing field service documentation and activities.

EnergyEnergy ManagementEnvironmental EngineeringInfrastructureSolar

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Perform site surveys as requested by Project Managers and Applications Engineers

Perform site Power Quality testing and prepare reports for external clients or internal AMSC Sales and Marketing Department

Perform failure analysis and root cause studies of premature component failures and formulate the actions necessary to match component reliability

Perform on-site commissioning of D-VAR, PQ-SVC systems and inverter components and control electronics for domestic and international customers

Train customer in operating and maintenance practices as appropriate for system type

Assist Engineering. & Manufacturing with factory testing of new units

Assist Sales & Marketing team with the new product development process. Present FS suggestions to corporate, based on knowledge of system operations at customer sites to improve product or reduce costs

Responsible for modifying documentation pertaining to each customer unit including schematics, user manuals, safety practices, etc, to reflect actual site/installation conditions

Ability to specify, review, and implement specialized maintenance procedures for field installations

Manage the field change order process for the FS Dept

Monitor customer units using the DAS (Database Acquisition System) and remote monitoring systems as Predictive Maintenance tools to foresee problems and develop solutions before they affect the customer. Interact with customer representative to solve problems that need to be handled remotely. As necessary, travel to the customer site to maintain high reliability

Provide written communications regarding customer units. Produce, distribute, and maintain files containing service reports after each on-site visit. Maintain files and write monthly reports for each unit detailing carryovers. Produce and distribute weekly reports to ASC management on current field service activities

World wide travel required. Travel time anticipated at least 50%

Ability to oversee and perform trend analysis of the field service database

Ability to carry a Field Service pager 25% the time

Maintain inventory levels of parts

Schedule routine maintenance with customer

Schedule startup/commissioning activities to maintain product delivery commitments

Follow company purchasing authorization procedures

Other duties assigned

Qualification

Electrical EngineeringPower ElectronicsElectrical Power CircuitsRead SchematicsNECIEEE StandardsDistribution Voltage ExperienceWindows Environment KnowledgeSelf-directedMedium Voltage Safety TrainingCommunication SkillsTeamworkAttention to Detail

Required

Engineering degree in a technical field

5-7 years' experience in an electrical power, electronics environment, and communication systems. Experience can be substituted for educational requirements

Working knowledge of electrical power circuits

Working knowledge of power electronics

Ability to read schematics

Computer knowledge in a Windows environment

Strong written and oral communication skills

Self-directed and motivated

Ability to work both in teams and independently

Appreciates attention for detail

Basic knowledge of NEC and IEEE standards for electrical installations

Medium voltage safety training required or must be completed prior to field assignments

Medium work with occasional heavy work up to 75 pounds

US Citizen