Vidorra Consulting Group ยท 15 hours ago
Genesys Developer
Newark, NJ
Contract
Onsite
Mid LevelVidorra Consulting Group is seeking a Genesys Developer to design, develop, and customize Genesys Contact Center solutions. The role involves managing IVR call flows, integrating Genesys with external systems, and troubleshooting production issues while ensuring compliance with best practices.
Industrial AutomationInformation ServicesInformation TechnologySoftware
Responsibilities
Design, develop, and customize Genesys Contact Center solutions using Genesys Cloud CX or Genesys Engage
Configure and manage IVR call flows using Genesys Architect / Composer / GVP
Develop and enhance routing strategies, call flows, queues, skills, and interaction handling
Integrate Genesys with external systems such as CRM (Salesforce, ServiceNow), ticketing systems, and third-party APIs
Develop and maintain CTI integrations, screen pops, and agent desktop enhancements
Work on inbound, outbound, blended, and omnichannel contact center solutions (voice, email, chat, SMS, social)
Troubleshoot production issues related to call routing, IVR, SIP, and integrations
Participate in requirements gathering, solution design, development, testing, and deployment
Ensure adherence to security, compliance, and performance best practices
Collaborate with QA teams on test strategy, defect resolution, and UAT support
Prepare technical documentation and support knowledge transfer activities
Qualification
Required
Strong experience with Genesys Cloud CX or Genesys Engage
Hands-on experience with one or more of the following: Genesys Architect / Composer, Genesys Voice Platform (GVP), Routing Strategies & Call Flows
Experience with IVR development, prompts, grammars, and menus
Knowledge of SIP, VoIP, call routing, and telephony concepts
Experience with REST APIs, web services, and system integrations
Scripting or programming experience (Java, JavaScript, Python, or similar)
Experience with reporting and analytics (Genesys Reporting, Infomart, WFM integration)
Preferred
Experience with Outbound Campaign Management
Knowledge of Genesys Workforce Management (WFM) and Quality Management (QM)
Experience in cloud migrations (on-prem Genesys Engage to Genesys Cloud)
Familiarity with DevOps, CI/CD, and version control tools
Genesys certifications (GCP, GCA, GCD)
Company
Vidorra Consulting Group
Vidorra Consulting is a Software Consulting firm with strong focus on niche areas of Robotics Process Automation, Analytics & Data Integration and Oracle Utilities Analytics (OUA).
Founded in 2009
51-200 employees
H1B Sponsorship
Vidorra Consulting Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (9)
2022 (7)
2021 (3)
2020 (13)
Funding
Current Stage
Growth StageRecent News
2025-10-09
Company data provided by crunchbase