NEOGOV · 1 day ago
IT Technician I
La Plata, MD
Full-time
Onsite
Entry Level
$42K/yr - $71K/yr
2+ years expThe College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution committed to student success. The IT Technician I provides technical support to end users for computer types, network components, and software, assisting with hardware configuration, user support, and documentation.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides technical support to technology end-users (desktop, labs, and/or classrooms) with a primary focus on hardware, software and peripheral equipment
Provides audiovisual support to college functions including (but not limited to) classroom support, miscellaneous ceremonies, faculty support/projects, student projects and college-supported community sponsored affairs
Provides technical support for the college’s high-profile events
Provides first and second level support for voice telecommunications as required
Closely coordinates activities with other ITS technical personnel and technology end-users to ensure the delivery of reliable desktop computing services. Works with the Technology team to develop and implement customer support services and procedures
Provides face to face basic training for operation of phone system, microcomputer resources and network resources to end users
Provides end user training for new software product, hardware and related technological equipment
Provides face to face end users training for the proper operation of audiovisual, distance learning, and VTC equipment
Assists with diagnostic testing and repairs of microcomputer hardware, software and peripheral equipment
Assists with the configuration of microcomputer hardware, software and peripheral equipment to meet end user requirements while remaining in compliance with department/college policies, guidelines and configuration standards
Relocates existing microcomputer equipment and assist in the installation and configuration of new microcomputer and/or network equipment as required
Provides technical support for Distributed Printing, software and peripheral equipment used by the college
Assists in administering college LANs and assists in installing and maintaining network hardware, cabling, etc. as required at the campus
Assists with the technical aspects of the college’s distance learning network and video/web teleconferencing network. Maintains and troubleshoots the systems as required
Assists in the installation, operation, maintenance and repairs of college audiovisual and distance learning equipment including but not limited to Smart Podiums
Assists in coordinating the distribution and maintenance/repair of the college’s campus-wide closed-circuit television network
Assists in stocking and maintaining the college’s microcomputer hardware parts inventory
Performs an annual equipment inventory at the campus
Assists in stocking and maintaining the college’s microcomputer hardware parts inventory
Assists in the disposition of technology equipment and adheres to the proper procedures to ensure compliance with applicable regulations for disposition
Assists in the maintenance of proper documentation for microcomputer, desktop resources, audiovisual/distance learning equipment, video/web conferencing apps utilized at the campus
Maintains a high level of technical expertise and stays abreast of current and developing trends in information technology through professional reading, attending industry conferences, and professional development (training, education, and participation in professional associations)
Works with the Software Purchasing Specialist to ensure that software licensing requirements are meet/enforced
Maintains an adequate inventory of audiovisual consumables (lamps, batteries, cords, jacks and media recording supplies, etc.) needed to operate, maintain and repair all college audiovisual equipment. Requests purchase of additional inventory as required to maintain adequate stock levels
Responsible for development and completion of documentation for work orders
Assist in providing proper documentation for department monthly, quarterly and annual reports
Performs other related work as assigned
Qualification
Required
High School diploma or equivalent trade school training in a computer/technology related field
Minimum two years of experience in an educational computer support environment
Minimum of one Industry certification in (A+, Net +, Microsoft MSP/MCSE or equivalent)
Exceptional written and verbal communication and interpersonal skills are required for phone, email, and face-to-face correspondence with personnel at all levels of the organization
Ability to interpret technical terms for non-technical persons
Ability to embrace and adapt quickly to change
Experience working in a technical team environment
Experience providing end-user training and teaching experience
Benefits
Excellent health insurance benefits
State Retirement Pension plan
Wellness programs
Code Green early closure Fridays in the summer
College closure for spring break and several major holidays, including the week between Christmas and New Year
For several days in March for Spring Break
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase