TEKsystems · 1 day ago
Digital Consultant
Honolulu, HI
Contract
Onsite
New Grad, Entry Level
$20/hr - $25/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Digital Consultant to join their team. This role focuses on providing quality customer service and support for the bank's online and mobile banking services, while also addressing some IT technical troubleshooting issues.
Information Technology
Responsibilities
Provide quality telephone/chat customer service and support for the bank's consumer online/mobile banking services, product information, online enrollment support, service utilization assistance, and billing research
Assist with core conversion related inquiries (before and after conversion info)
Basic account troubleshooting (i.e password resets, etc)
Assist with customers with specific product line questions
Access Authentication and Security Issues
Will be trained on basic product knowledge, type of calls to anticipate, processes/procedures for handling requests and new core system navigation
Registration process online
Customer Service (100%)
Greet customers over the phone, offer professional assistance and provide quality service in handling customer requests
Assist customers with general product/service questions on most product/service functionality
Be able to quickly and efficiently look-up applicable account information and provide customers with accurate information in a professional and courteous manner in accordance with customer service standards
Assist customers with applicable requests such as assistance with enrollments, logins, transaction history, internal transfers, eStatements, profile updates, secure messaging, mobile application downloads, etc
Resolve and/or handle customer problems such enrollment errors, login errors, transaction failures, unexpected text and email alerts, etc
Escalate customer complaints such as fee disputes, product feature misunderstandings, company policy disputes, etc., in accordance with department procedures
Assist with off-phone duties such as manual enrollments, auditing of enrollments, bill pay exception report clean-up, following up on Action Neededs, etc
Qualification
Required
customer service and proficient computer skills, tech savvy
Strong oral and written communication skills
Comfortable working with computers and quickly researching information online
Familiarity with general office equipment (telephone, fax & fax servers, copier, printers, etc.)
Keyboarding – minimum 25 wpm
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase