Apply on Employer Site

USAJOBS · 12 hours ago

Tailored Vendor Logistics Specialist

Philadelphia, Pennsylvania, USA

Full-time

Onsite

Mid, Senior Level

$82K/yr - $128K/yr

1+ years exp

USAJOBS is seeking a Tailored Vendor Logistics Specialist to join the DLA Troop Support team. The role involves providing guidance and resolving complex issues within a Customer Relationship Management Cell, while ensuring efficient order processing and customer support.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serving as the senior Tailored Vendor Logistics Specialist on a Customer Relationship Management (CRM) Cell or Support Team

Providing guidance to subordinate employees and resolving complex system issues not subject to standard resolution methods

Proactively working with customers, experiencing problems with the web-based ordering tools, including registration and resetting passwords, and ensuring they have the latest vendor catalog

Monitoring the status of open orders, processing cancellations, updates, modifications and closures

Recommending policies, procedures, and regulatory standards for processing customer orders

Addressing systemic concerns and/or problems that customers may be experiencing regarding MILSTRIP, electronic transactions, e-mail, phone, fax, credit cards, or Government Purchase Cards

Monitoring program interests by customers and developing profiles of their requirements/patterns

Determining and acting on the most expeditious means of supporting customers’ orders, coordinating with the customers, DLA, higher-level command, and DLA HQ personnel as necessary

Qualification

Customer ServiceOrder ProcessingCRM SystemsLiaising with VendorsProblem ResolutionInterpersonal SkillsAttention to DetailTeamwork

Required

Must be a U.S. citizen

Tour of Duty: Flexible

Security Requirements: Non-Critical Sensitive

Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal

Fair Labor Standards Act (FLSA): Non-Exempt

Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service

Recruitment Incentives: Not Authorized

Bargaining Unit Status: Yes

Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities

Defense Acquisition Workforce position. Must complete DoD certification and other requirements

One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position

To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector

To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector

Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement

Creditable specialized experience includes: GS-11: Providing regular, recurring, daily customer service; Liaising between Organizations, Vendors, and Customers; Processing customer orders in automated systems (i.e. EBS) within established metrics

GS-12: Participating in In-Process Review (IPR) meetings to develop customer support plans involving tailored vendor programs; Briefing customer support issues or problems at internal meetings; Resolving outstanding customer issues and developing corrective measures; Determining the most expeditious means to resolve customers' emergency orders; Coordinating with the customers, DLA, command and HQ personnel as necessary to solve order related problems

Education must be from a college or university accredited by an organization approved by the U.S. Department of Education

If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation

To qualify based on education in lieu of specialized experience, you must possess: GS-11: Three (3) years of progressively higher level graduate education leading to a PhD or equivalent Doctorate degree

Education may not be used in lieu of specialized experience for this grade level

Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-11

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social)

You will receive credit for all qualifying experience, including volunteer experience