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NEOGOV · 15 hours ago

Tourism Information Counselor 2 WAE

New Orleans, LA

Full-time

Onsite

Entry Level

$13.77/hr - $23.59/hr

1+ years exp

NEOGOV is part of the State of Louisiana, and they are seeking a Tourism Information Counselor to provide basic safety and interpretive services at the Louisiana State Museum. The role involves monitoring galleries, assisting visitors, and supporting educational programs and events.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Professional work responsibilities include providing basic safety and interpretive services in the galleries and throughout the museum

The incumbent may also serve as initial point of contact for all visitors and groups to the Louisiana State Museum

Must maintain knowledge and fluency for all LSM programs and exhibits

Must adapt to changes in schedule and job requirements

Assist the programming and education staff to implement educational programs, school tours, and special events as efficiently as possible

Monitor galleries internally to assure safety of museum artifacts, buildings, and guests

Monitor and alert designated museum administrator in the event of crisis or disturbance

Monitor and maintain the flow of visitors, ensure that all museum rules are followed, and assist visitors with questions

Provides information to LSM guests on LSM programming, properties, and other regional attractions

Distributes brochures, maps, and other LSM printed materials

Answer visitor’s questions pertaining to museum exhibits, the state, history, and culture

Refers museum guests interested in additional LSM information to the appropriate museum personnel

Use computer-based Point of Sale ticketing system and group reservations database

Receive cash, checks, credits cards, and other form of payments for museum admission

Knowledgeable and able to explain museum discounts

Verifies total sales and balances the cash drawer at the end of the business day

Documents and explains any overages or shortages

Maintain working knowledge to operate various office machines such as copiers, calculators, and credit card machines

Assist in the training of new Tourism Information Counselor staff

Upon completion of proper training, may assist curatorial staff with cleaning of exhibits and artifacts on display

May assist with museum programming, tours and events in visitor services, or building monitoring capacity

Performs other duties as required

Qualification

Tourism informationPublic relationsCustomer serviceTeaching experienceSafety awarenessInterpretive servicesComputer proficiencyCash handling

Required

One year of experience in tourism information, public relations, customer service, or teaching

Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience

Benefits

Insurance Coverage

Parental Leave – Up to six weeks paid parental leave

Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works).