NEOGOV · 1 day ago
Entry Level Dispatcher
Santa Maria, CA
Full-time
Onsite
Entry Level
$5,751.44/mo - $6,990.92/mo
1+ years expThe City of Santa Maria is a full-service City with a focus on public safety, and they are seeking an Entry Level Dispatcher for the Police Department. The role involves providing customer service and clerical support, transmitting and receiving communications, and dispatching appropriate personnel in response to calls for service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Transmits and receives radio, telephone, teletype messages, and other electronic communications equipment
Receives and processes routine and emergency calls for service
Determines nature and priority of call and dispatches appropriate equipment and personnel
Secures and records information of the transmission
Provides routine information and assistance to the public over the telephone
Operates a CLETS teletype and computer terminal (or related equipment)
Monitors various multi-channel radio frequencies
Performs routine clerical and/or record keeping work
May act as lead supervisor in his/her absence
Scope of assigned area will depend on departmental structure and is at the discretion of the department director
Upholds the values of the organization and has strong customer service orientation
Performs other related projects and duties as assigned
Demonstrates regular, reliable and punctual attendance
Qualification
Required
Resume
The typing certification with a minimum of 45 wpm. Must be issued by an agency or an accredited school within the last 12 months
Ideally, one year of experience in telephone switchboard, communications equipment operation, or office work involving extensive public contact or over the telephone
Graduation from high school
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Current technical/professional knowledge of complex principles, methods, standards and techniques associated with the scope of work of a recognized profession, such as: Public safety computer system operations; video display terminal and dispatching consoles; enhanced 911 telephone system and other associated public safety communications equipment; etc
Operation of a modern, mid-size public safety communications center; record keeping techniques and proper office procedures; operational policies and procedures; etc
Hear and understand English language; understand, retain, and recall information and instructions
Primary roads, streets, highways, area, major buildings and public facilities within the boundaries of the authority user and associate user agencies
Respond quickly, calmly, and helpfully, and make sound decisions on dispatching assistance in emergency situations
Read maps and communicate directions
Effective verbal and interpersonal communication skills
Microsoft Office Suite (or equivalent)
Use computer and other office equipment effectively
Possession of licenses and/or certifications associated with the assignment
Benefits
Retirement
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance and AD&D Coverage
Short-Term & Long-Term Disability
Flexible Spending Accounts (FSA)
Employee Assistance Program
Wellness Program
Mentorship Program
Succession Planning
Deferred Compensation
Post Employment Health Plan (PEHP)
Holidays
Vacation
Sick Leave
Management Leave
Educational Incentive Program
Tuition Reimbursement
Auto Allowance
Telephone/PDA Stipend
Bilingual Pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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