TEKsystems · 2 days ago
Customer Service Representative
Pompano Beach, FL
Full-time
Hybrid
Mid, Senior Level
$19/hr - $25/hr
2+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Senior Customer Service Representative who will handle inquiries related to contract administration and provide high-quality support while building strong relationships with customers and dealers.
Information Technology
Responsibilities
Respond to inquiries from field representatives, dealerships, customers, and lenders
Provide high-quality, individualized customer service via email, telephone, and chat
Apply knowledge of the organization, products, services, and policies to resolve customer issues
Address and resolve customer questions, complaints, and requests, including contract interpretation
Deliver technical support to auto dealers for portal access and troubleshooting
Generate and provide accurate reports using tools
Interact effectively with various departments and associates, including management
Qualification
Required
High school diploma or equivalent required
Minimum of 2 years of customer service experience in a channel contact center
Ability to work 9:30am–6:00pm EST in a hybrid environment (2 days in office, 3 days from home)
Strong motivation and a positive team player attitude
Excellent verbal, written, and active listening communication skills
Strong interpersonal skills with emotional intelligence and problem-solving capabilities
Critical thinking and ability to manage high-pressure customer interactions
Proficient in multitasking across multiple systems and screens; strong data entry and typing skills
Experience with Microsoft Office and other relevant software tools
Ability to manage priorities in a fast-paced environment
Technologically savvy with the ability to quickly learn new systems
Bilingual proficiency in English and Spanish is a must
Preferred
Basic understanding of products and systems is a plus
Computer Proficiency
Order entry
Spanish Fluency
Customer support
Call center
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase