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First Horizon Bank · 1 day ago

Banking Center Manager

Apopka, FL

Full-time

Onsite

Mid, Senior Level

2+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential. The Banking Center Manager is responsible for the overall sales, production, profitability, and regulatory compliance of a banking center, while ensuring quality customer service and effective team management.

BankingFinanceFinancial ServicesRisk Management

Responsibilities

Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively

Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement

Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups

Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors

Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships

Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities

Deliver excellent client experiences consistently and promptly resolve client issues effectively

Recruit, train, develop, and retain a high-performing Retail banking center team

Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support

Provide regular coaching, feedback, and performance evaluations to banking center team members

Foster a collaborative and inclusive work environment that promotes teamwork and professional growth

Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training

Implement effective risk management practices to minimize potential financial and operational risks

Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns

Responsible for controlling operational and administrative expenses

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems

Qualification

Sales ManagementClient Relationship ManagementTeam LeadershipOperational EfficiencyCompliance KnowledgeMicrosoft Office SuiteSalesforceCoachingBehavioral Assessment

Required

Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience

Microsoft Office suite, Salesforce

All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position

The assessment takes approximately 12–15 minutes to complete

Assessment results must be submitted prior to having your application evaluated by Talent Acquisition